WHEN WILL ________ BE RESTOCKED?

 

IT VARIES FROM SEASON TO SEASON, IN THE SUMMER IT CAN TAKE MUCH LONGER BECAUSE OF ALL THE FESTIVAL TOURS AND BANDS OUT ON THE ROAD. BUT STANDARD RESTOCKING TIME IS 3-6 WEEKS.

 

  WHAT BRAND OF SHIRTS DO YOU PRINT ON?


I CURRENTLY PRINT ON AMERICAN APPAREL AND ALTERNATIVE APPAREL. I UNFORTUNATELY DON'T PRINT ON WOMAN'S / GIRL'S TEE'S. I CURRENTLY PRINT SIZES XS-XL IN UNISEX FORMAT. YOU CAN FIND A SIZE CHART IN THE DESCRIPTION OF THE PRODUCT YOU ARE CURRENTLY LOOKING TO PURCHASE.

CUSTOM ITEMS DO NOT HAVE A SIZE CHART AND WOULD TAKE WAY TOO LONG TO MAKE ONE, I WILL DO THE BEST OF MY ABILITY TO DESCRIBE IN DETAIL WHEN IT COMES TO SIZING AND STRUCTURE. YOU CAN OF COURSE USE THE CONTACT LINK TO ASK ANY QUESTIONS AND/ISSUES YOU MAY HAVE.

 

 

  HOW SHOULD I WASH AND TREAT MY SHIRTS?

 

I SUGGEST WASHING IN THE WARM CYCLE, INSIDE OUT. IF YOU LIKE HOW YOUR SHIRT FITS THE FIRST TIME I DO NOT SUGGEST DRYING. LEAVE YOUR SHIRT OUT TO HANG DRY AND QUICK DRY BEFORE WEARING.

 

  I DISCOVERED ELECTRIC ZOMBIE LATE? WILL YOU BE RESTOCKING OLD DESIGNS? 


MOST LIKELY NOT, I'M ABOUT MOVING FORWARD AND BY MAKING MY PRODUCT LIMITED, IT BRINGS MORE VALUE TO MY BRAND AND EXCLUSIVITY THAT MAKES MY CUSTOMERS FEEL LIKE THEY'RE A PART OF SOMETHING SPECIAL BY OWNING A LIMITED ITEM.

 

  LIMITED MEANS YOU'RE BRING IT BACK RIGHT, CUZ I WAS TOTALLY GOING TO BUY IT, BUT I FORGOT?

 

LIMITED MEANS LIMITED. IF YOU SEE IT, AND LIKE IT, BUY IT, IT WON'T BE LONG UNTIL THE ITEM IS GONE. NO MATTER HOW MUCH YOU BEG, I WILL NOT SEND YOU ONE.

 

  DO YOU HAVE _________________ DESIGN LAYING AROUND IN SIZE ________________ ?


CHANCES ARE PROBABLY NOT. I AM LOOKING TO WORK ON A SEPARATE STORE TO ACCOMMODATE THE ANSWER TO THIS QUESTION. IN TIME DESIGNS/SIZES THAT ARE LINGERING WILL BE ABLE TO PURCHASE, BUT FOR NOW, THE ANSWER IS NO.

 

  WILL YOU BE BRINGING BACK THE TMNT LINE?! OR THE GRIMACE SHIRT?!


NO

 

  WILL MY ORDER COME IN A PIZZA BOX?


NO

 

  HOW OFTEN DO YOU RELEASE NEW PRODUCT?


GENERALLY WHAT I DO IS RELEASE A FALL/WINTER COLLECTION AND THEN A SPRING/SUMMER. TIMES VARY, AS PARTICULAR DATES MAKE MORE SENSE TO RELEASE. I TRY TO DO MINI LINES IN BETWEEN, SUCH AS TANK TOPS IN THE SUMMER AND LONG SLEEVES IN THE WINTER AND THE OCCASIONAL HOLIDAY INSPIRED PRODUCT.

 

  WHY DO YOU USE MERCH NOW AS YOUR STORE FRONT?


NOT ONLY BECAUSE THEY ARE THE BEST AT PRINTING AN FULFILLMENT, BUT BECAUSE IT'S WHERE I WORK. 
ALL QUESTIONS ARE EASILY ANSWERED, DILEMMAS ARE QUICKLY DEALT WITH AND I CAN EASILY CHECK AND MONITOR STOCK. I AM VERY HANDS ON WITH MY BRAND, AND THIS FACILITATES ME BEING EVEN MORE HANDS ON. IT IS A VERY REPUTABLE COMPANY AND I STAND BY THEM 100%.

 

  HOW MUCH ARE SHIPPING COSTS?

SHIPPING IS CALCULATED AT THE END OF EACH TRANSACTION. DEPENDING ON SIZE, TIME FRAME, AND DISTANCE. THIS IS HOW YOUR PRICE IS CONFIGURED. YOU WILL HAVE ALL OPTIONS AT THE END OF EACH PURCHASE.

 

  HOW DO I KNOW IF YOU SHIP TO MY COUNTRY?

THAT IS SOMETHING I SIMPLY CANNOT ANSWER, YOU WILL NEED TO TRY AND PLACE AN ORDER TO FIND OUT IF IT CAN BE SHIPPED TO YOU. SORRY FOR THE INCONVENIENCE 

 


  WHY DON'T YOU SHIP TO MY COUNTRY?

UNFORTUNATELY I DON'T HAVE AN ANSWER . MERCH NOW HAS IT'S OWN RULES AND REGULATIONS AND I MUST FOLLOW THOSE PROTOCOLS. I DO HAVE MANY STORES WHO CARRY MY PRODUCT. I SUGGEST GOOGLING STORES THAT YOU KNOW OF IN YOUR AREA AND SEE IF THEY STOCK ELECTRIC ZOMBIE, IF THEY DON'T SUGGEST THAT THEY DO!

 

  HOW LONG WILL IT TAKE TO RECEIVE MY PACKAGE?


ALL ORDERS ARE SHIPPED FROM OUR ALBANY, NEW YORK WAREHOUSE. SHIPPING TIMES VARY DEPENDING ON YOUR PROXIMITY TO OUR WAREHOUSE. ORDERS ARE ONLY SHIPPED ON BUSINESS DAYS, MONDAY THROUGH FRIDAY. NO ORDERS ARE SHIPPED ON SATURDAY OR SUNDAY. PLEASE KEEP IN MIND THAT THERE ARE LITERALLY HUNDREDS AND THOUSANDS OF STORES ON MERCH NOW. IT CAN BE PRETTY HECTIC AT TIMES. IF YOU PLACED AN ORDER OVER THE WEEKEND, DAY 1 WOULD START THE DAY AFTER THE FIRST BUSINESS DAY. WHEN LOOKING AT THE DELIVERY TIMES BELOW, THIS DOES NOT INCLUDE THE TIME IT TAKES TO PULL THE ORDER, THAT IS JUST THE TIME IT TAKES TO GET TO YOU ONCE IT LEAVES THE BUILDING. MOST ORDERS TAKE 5-10 BUSINESS DAYS TO SHIP. SO PLEASE BE PATIENT

 

ALL DOMESTIC ORDERS ARE SHIPPED VIA UPS OR THE US POSTAL SERVICE. ALL DOMESTIC IN-STOCK ORDERS SHIP WITHIN FIVE BUSINESS DAYS OF THE ORDER BEING PLACED REGARDLESS OF SELECTED SHIPPING METHOD.

 

ESTIMATED DOMESTIC DELIVERY TIMES BASED US POSTAL SERVICE FIRST CLASS MAIL SHIPPING METHOD:

 

• EASTERN UNITED STATES
US POSTAL SERVICE FIRST CLASS MAIL- 1-3 BUSINESS DAYS

 

• MIDWESTERN UNITED STATES
US POSTAL SERVICE FIRST CLASS MAIL- 2-5 BUSINESS DAYS

 

• WESTERN UNITED STATES
US POSTAL SERVICE FIRST CLASS MAIL - 4-6 BUSINESS DAYS

 

ESTIMATED DOMESTIC DELIVERY TIMES BASED UPS GROUND SHIPPING METHOD:

 

• EASTERN UNITED STATES
UPS GROUND - 1-3 BUSINESS DAYS

 

• MIDWESTERN UNITED STATES
UPS GROUND - 2-5 BUSINESS DAYS

 

• WESTERN UNITED STATES
UPS GROUND - 4-6 BUSINESS DAYS

 

EXPEDITED SHIPPING METHODS SUCH AS UPS 2ND DAY AIR AND US POSTAL SERVICE PRIORITY MAIL WILL SEE QUICKER DELIVERY TIMES. PLEASE NOTE THAT SHIP TIMES ARE WHEN YOUR ORDER IS PROCESSED AND LEAVES OUR WAREHOUSE, NOT FROM WHEN YOUR ORDER IS PLACED.

INTERNATIONAL ORDERS INTERNATIONAL ORDERS ARE SHIPPED VIA THE US POSTAL SERVICE. ALL INTERNATIONAL IN-STOCK ORDERS SHIP WITHIN FIVE BUSINESS DAYS OF THE ORDER BEING PLACED. DEPENDING ON WHICH COUNTRY YOU LIVE IN, IT CAN TAKE UP TO 6 WEEKS FOR YOU TO RECEIVE YOUR ORDER, GENERALLY MOST ORDERS ARE RECEIVED WITHIN 2-4 WEEKS.

 

THE COST OF SHIPPING DEPENDS ON THE LOCATION AND THE WEIGHT OF THE PACKAGE. PRICES DIFFER DEPENDING ON THE COUNTRY THAT YOU LIVE IN.

 

SOME COUNTRIES REQUIRE THE CUSTOMER TO PAY A CUSTOMS DUTY OR TAX WHEN PICKING UP THEIR PACKAGE. THIS IS COMPLETELY OUT OF MERCHNOW.COM'S HANDS. PLEASE DO NOT ASK TO MARK A PACKAGE AS "GIFT," AS THIS IS ILLEGAL.

 

  WHAT IS YOUR RETURN POLICY?


WE WILL NOT ACCEPT RETURNS OR EXCHANGES ON CLOTHING THAT HAS WASHED OR WORN. ALL TAGS MUST BE PRESENT, IT HAS TO LOOK HOW YOU RECEIVED IT AND HAS TO BE RESELLABLE

IF THE ITEM YOU ORDERED DOES NOT FIT OR YOU ARE NOT SATISFIED WITH THE SIZE YOU ORDERED AND YOU WOULD LIKE TO EXCHANGE IT FOR A DIFFERENT SIZE OR ANOTHER ITEM YOU WILL BE RESPONSIBLE FOR THE COST OF SHIPPING IT BACK US AND YOU WILL ALSO BE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING COSTS INCURRED TO RESHIP YOUR ITEM.

IF YOU RECEIVED THE WRONG ITEM YOU CAN SEND IT BACK TO US AND WE WILL REPLACE IT WITH THE CORRECT ONE. PLEASE SEND THE ITEM ALONG WITH A COPY OF THE INVOICE. PLEASE NOTE ON THE INVOICE THAT YOU RECEIVED THE WRONG ITEM AND WHICH ITEM YOU WERE SUPPOSED TO RECEIVE. ALSO NOTE THAT WE NEED TO CREDIT YOU FOR THE SHIPPING SINCE IT WAS OUR MISTAKE AND NOT YOURS. PLEASE RETURN VIA USPS FIRST CLASS OR PRIORITY MAIL AS YOU WILL ONLY BE REIMBURSED FOR THE COST OF THESE SHIPPING OPTIONS.

 

  INCORRECT ORDERS:

 

IF YOU RECEIVED THE WRONG ITEM YOU CAN SEND IT BACK TO US AND WE WILL REPLACE IT WITH THE CORRECT ONE. ALL ITEMS SHOULD BE SENT BACK USING USPS FIRST CLASS OR PRIORITY MAIL, YOU WILL RECEIVE A REFUND FOR THE SHIPPING COST.

 

  DO YOU SPONSOR BANDS?

 

ALL THE BANDS THAT I CURRENTLY WORK WITH, I HAVE PREVIOUS WORKING AND PERSONAL RELATIONSHIPS WITH. THAT BEING SAID, I AM NOT REALLY LOOKING TO ADD NAMES TO THE ROSTER. 

 

  DO YOU ACCEPT DESIGN SUBMISSIONS?


I WORK WITH CERTAIN ARTISTS I HAVE A FRIENDSHIP WITH AND/OR WORK I ENJOY, DON'T FRET! I AM ALWAYS LOOKING FOR IDEAS, SUGGESTIONS AND THOUGHTS. IF YOU'D LIKE TO DESIGN SOMETHING FOR ELECTRIC ZOMBIE, FEEL FREE TO CONTACT ME!